The widget
A chat bubble your visitors can open any time. It matches your brand's colors and position, greets visitors with your own welcome message, and installs with a single script tag — no development project required.
NEW · WEBSITE CHATBOT
A chatbot for your sitethat never makes things up.
One widget for your visitors. One inbox for your team. Answers grounded in your business — with an honest handoff to a person whenever the AI isn't confident.
The Aimate chatbot is two connected pieces: a chat widget you add to your website, and an admin panel where your team manages every conversation. When a visitor asks a question, the assistant answers using your business profile, your website content and your own knowledge base — never anything outside it. If it isn't confident, or a visitor asks for a person, the conversation is handed straight to your team.
The admin panel
A dedicated "Website Chatbot" tab inside Aimate, where your team manages every conversation, configures what the assistant knows, and sees exactly who's on your site right now.
HOW A QUESTION GETS ANSWERED
From a visitor's question to the right answer, every time.
Three steps, in order — and a visitor can jump straight to a person at any point.
AI answers first
When AI answers are turned on, the assistant replies using your business profile, your website content and your knowledge base — never anything outside your company.
Your knowledge base backs it up
If AI is off, unavailable, or not confident enough, an instant keyword-matched answer from your knowledge base steps in — free, and with no AI dependency.
A person takes over
A visitor can ask for a person at any time, and the AI hands off the moment it isn't confident. That's also when name and email are requested — never upfront.
EVERYTHING YOUR TEAM NEEDS
Run it like a real support inbox.
Not just a chat bubble — a working inbox your team can actually manage.
- 3-pane inboxConversation list, message thread and visitor detail panel side by side, Crisp-style.
- Assign, resolve, reopenRoute conversations to teammates and keep the inbox organised as questions come in.
- Search, filters & CSV exportFind any conversation fast, and export what you need for reporting.
- Sound & badge alertsYour team knows the moment a chat needs a reply.
- Proactive triggersAuto-open the widget with a nudge after visitors spend time on a page, matched by URL.
- Knowledge base & quick repliesFeed the assistant what it should know, and give your team canned responses of their own.
- Live visitor mapSee who's on your site right now — page, device and location, on a live map.
FREQUENTLY ASKED QUESTIONS
Questions about
the chatbot.
How AI answers, human handoff and cost control actually work.
The assistant only draws on your business profile, your website content and the knowledge base you provide — it's scoped to your company, so it won't wander into unrelated topics or invent an answer it doesn't have.
It tells the visitor honestly that the question will be passed to your team, and flags the conversation for a reply — the same handoff that happens whenever a visitor asks for a person directly.
AI-powered answers are off by default and included up to your plan's monthly reply limit — Starter includes 300 AI replies a month, Growth includes 800. You can turn AI answers on whenever you're ready.
Yes. Every plan includes the chat widget and an instant, free keyword-matched fallback from your knowledge base, so visitors always get a response even without AI turned on.
Yes. Conversations can be assigned, resolved and reopened, searched and filtered, and exported to CSV — with a sound and badge alert whenever a chat needs a reply.
Yes. A live visitor view shows who's browsing, which page they're on, their device and location on a live map — plus proactive triggers that can open the widget with a nudge after visitors spend time on a page.
READY WHEN YOU ARE
Let your websiteanswer back.
Every plan includes the widget and free knowledge-base answers.
AI-powered replies scale with your plan.