TERMS, REFUNDS & CANCELLATIONS

Clear terms for every Aimate product.

These terms cover AI visibility monitoring, prompt packs, Aimate Chat and Aimate Chat + Voice (Kaku). They include our Refund Policy and Cancellation Policy, so everything about paying, refunds and cancelling is in one place.

Effective: 07 October 2026

01

About these terms

These Terms & Conditions (“Terms”) are an agreement between you and AI Mate (“Aimate”, “we”, “us”, “our”) for the use of www.hiaimate.com and all Aimate products and services (the “Service”). By creating an account, paying for a plan or using the Service, you accept these Terms and our Privacy Policy. If you accept on behalf of a business, you confirm you are authorized to bind it.

Business name
AI Mate
Registered address
178, Sai Sadan, NH2, Rooma, Baant Mela Ground, Kanpur Nagar, Uttar Pradesh – 208001, India
Udyam registration
UDYAM-UP-43-0206049

02

Our products and services

Aimate is business software delivered online. Our products are:

  • AI visibility monitoring (Starter, Growth and Scale plans): tracks how AI answer engines such as ChatGPT, Gemini, Claude, Perplexity and Google AI Overviews mention and cite your brand, with reports and Google Search Console insights. Optional prompt packs add monitored prompts.
  • Aimate Chat: an AI chatbot for your website that answers visitors from your own content, captures leads and hands conversations to your team inbox.
  • Aimate Chat + Voice (Kaku): everything in Aimate Chat plus Kaku, a voice agent that talks to visitors, books demos on your Google Calendar and hands off with a full transcript.
  • Marketing Services: website design, local SEO and related services, scoped in a separate written proposal.

Plan features, usage limits (monitored prompts, AI replies, voice minutes) and prices are described on our pricing and product pages, which form part of these Terms.

03

Accounts and eligibility

You must be at least 18 years old and use the Service for business purposes. Keep your account information accurate and your login details secure. You are responsible for everything done through your account and by the team members you invite.

04

Pricing, billing and payment

  • Subscriptions are billed in advance, monthly or yearly, at the price shown when you subscribe. Applicable taxes, including GST, are charged in addition where required.
  • Payments are processed securely by Razorpay Payments Private Limited using cards, UPI, net banking or other methods available at checkout. We never store your card or bank details.
  • Subscriptions renew automatically at the end of each billing period until cancelled. Where RBI rules require it, you will receive a pre-debit notification before a recurring charge.
  • If a payment fails, we may retry it and pause the Service until the account is paid.
  • We may change prices for future billing periods. We will email you at least 30 days before a price change applies to your subscription.
  • Online payments on www.hiaimate.com are accepted only for Aimate software subscriptions and add-ons. Marketing Services, including website design or redesign, are quoted and invoiced separately and are not paid through our online checkout.

05

Plan limits and fair use

  • Monitored prompts, AI replies and voice minutes are limited by your plan and reset at the start of each monthly cycle. Unused allowance does not carry over.
  • When AI replies run out, visitors still get answers from your knowledge base and can still reach your team. When voice minutes run out, the widget continues in text. Extra voice minutes are available on request.
  • We may apply reasonable limits to protect the Service from abuse or excessive automated use.

06

Service delivery

Aimate is software delivered online; nothing is shipped. Your workspace, chatbot or voice agent is activated online after successful payment, normally within one business day, and access details are sent to your registered email. If you have not received access within 2 business days of payment, email hello@hiaimate.com and we will fix it or refund you in full.

07

Acceptable use

You agree not to use the Service to:

  • break any law, or infringe anyone’s intellectual property, privacy or other rights;
  • send spam, mislead visitors or impersonate any person or business;
  • collect sensitive personal data through the chatbot or voice agent without a lawful basis and proper notice;
  • upload malware, probe or overload our systems, or bypass usage limits; or
  • copy, resell or reverse engineer the Service, except as the law allows.

08

Your content, AI answers and responsibilities

You keep ownership of your content: website content, knowledge-base articles, prompts and conversations. You give us permission to use it only to provide the Service to you.

Aimate Chat and Kaku answer only from the content you provide and hand off to your team when unsure, but AI-generated answers can still be incomplete or wrong. Review your content and the answers your assistant gives. If you install a chatbot or voice agent on your site, you are responsible for telling your visitors how their data is used, including in your own privacy policy.

AI visibility reports show what third-party AI engines said at the time they were checked. We do not control those engines and do not guarantee any ranking, mention, citation, traffic or revenue result.

09

Third-party services

The Service connects to third-party services such as AI model providers, Google Search Console, Google Calendar and Razorpay. Your use of them is also subject to their own terms, and we are not responsible for their availability or actions.

10

Intellectual property

The Service, the Aimate and Kaku names, logos, software, designs and documentation belong to AI Mate. Your subscription gives you a limited, non-exclusive, non-transferable right to use the Service for your business during your subscription.

11

Refund policy

7-day refund on new subscriptions

If you are not satisfied, request a refund within 7 days of your first payment for a new subscription and we will refund that payment in full.

Eligible for a refund

  • The first payment for a new Aimate subscription (monthly or yearly) or add-on, when requested within 7 days of payment.
  • Duplicate payments, or charges made in error, at any time.
  • Payments where we could not activate your Service, as described under Service delivery.

Not eligible for a refund

  • Renewal payments, and requests made more than 7 days after the first payment.
  • The unused part of a billing period after you cancel.
  • Extra voice minutes or prompt packs that have already been used.
  • Accounts suspended or terminated for breaking these Terms.
  • Marketing Services, which follow the refund terms in their own written proposal.

How to request a refund

Email hello@hiaimate.com from your registered email with the subject “Refund request”, your workspace or company name, and the Razorpay payment ID or invoice number. We confirm receipt within 2 working days and decide within 5 working days.

Refund timeline

Approved refunds are processed through Razorpay to the original payment method and are usually credited within 5–7 working days of approval. Your bank or card issuer may take longer to show the credit. We do not refund in cash or to a different account.

12

Cancellation policy

Cancelling your subscription

You can cancel any time from your workspace billing settings, or by emailing hello@hiaimate.com from your registered email. Cancellation also stops any recurring payment mandate, so no further renewal charges are made.

When cancellation takes effect

  • Your plan stays active until the end of the billing period you have paid for, then stops renewing.
  • If you cancel within 7 days of your first payment, you can also ask for a full refund under the Refund Policy.
  • If you cancel before your Service has been activated, we refund your payment in full.
  • Cancellation requests are confirmed by email within 2 working days.

After cancellation

You can export your reports and conversations until the end of your paid period. After that your workspace is deactivated, the chatbot and voice agent stop answering on your site, and your data is deleted within 30 days as described in our Privacy Policy, unless the law requires us to keep it.

Cancellation by Aimate

We may suspend or cancel an account that breaks these Terms, misuses the Service or fails to pay. If we cancel for reasons that are not your fault, we refund the unused part of your prepaid fees.

13

Suspension and termination

We may suspend access immediately to prevent harm, fraud or a legal violation, and will tell you why where we lawfully can. Sections that by their nature should survive (payment obligations, intellectual property, liability limits and governing law) continue after termination.

14

Disclaimers and liability

The Service is provided “as is” and “as available”. To the extent the law allows, we disclaim implied warranties, and we are not liable for indirect, incidental or consequential losses, including lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

You agree to indemnify AI Mate against claims arising from your content, your use of the Service in breach of these Terms, or your breach of law.

15

Governing law and disputes

These Terms are governed by the laws of India. We will first try to resolve any dispute informally; please email us. If it cannot be resolved, the courts at Kanpur Nagar, Uttar Pradesh have exclusive jurisdiction.

16

Changes and contact

We may update these Terms. The latest version is always on this page with its effective date, and we will email customers about material changes before they apply. For questions, refunds, cancellations or complaints, contact our Grievance Officer, Aditi Tiwari, Founder.

Business name
AI Mate
Registered address
178, Sai Sadan, NH2, Rooma, Baant Mela Ground, Kanpur Nagar, Uttar Pradesh – 208001, India
Udyam registration
UDYAM-UP-43-0206049
QUESTIONS, REFUNDS & REQUESTSAI Matehello@hiaimate.com
Email us